How may I help you? (exit USCIS to YouTube). To learn more about Emma and see examples of questions applicants are asking her, check out this short video: Hello, I'm Emma. To send your feedback or ask for technical support, please email us at Please do not send questions about your personal situation or case to this mailbox instead, check your case status online or call us at 80. Emma works on desktop and laptop computers and mobile devices.Įmma’s development team is continuously refining her knowledge base to improve your experience. Call Center: Phone: +91-12 or +91-40-4625-8222 For those calling from the U.S.: +1-70 India Hours: 8:00 AM to 5:00 PM Monday through Friday 9:00 AM to 6:00 PM on Sunday U.S. visa appointment or for visa related questions. Getting Emma’s help is easy: just click the “Need Help? Ask Emma” link in the upper right corner of the page or the “Need Help” icon on the bottom of some pages. You can contact the call center either to schedule the U.S. For travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
(Currently, the sound feature is only available on our English website.) Chatting with Emma is Easy The mission of the United States Embassy is to advance the interests of the United States, and to serve and protect U.S. If you have the sound on, she’ll also talk to you. State Department released a new policy, requiring visa applicants to share information about the social media accounts they have u.
Below Emma’s answer, she might also offer information related to your question. COL Scott Mueller is a native of Glenview, Illinois and was commissioned as an Armor Officer upon graduation from the United States Military Academy in 1994. You can schedule both appointments, either online using this website or through the call center. Find information based on the questions and search terms you use.Įmma is fluent in both English and Spanish, and she will always type out her answers. You must schedule the VAC appointment at least one day before the interview appointment date.Provide immediate responses to your questions about all of our services.She also knows a lot of common search terms. What Can Emma Do?Įmma answers questions based on your own words you don't need to know “government speak”. Inspired by her namesake, our Emma can help you find the immigration information you need. Processing times begin the day we receive your application at a passport agency or center, not the day you mail your application or apply. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. Routine: 8 to 11 weeks Expedited: Costs an extra 60.Takes 5 to 7 weeks.
Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. arriving via air or sea no longer need to complete paper Customs and Border Protection Form I-94 Arrival/Departure Record or Form I-94W Nonimmigrant Visa Waiver Arrival/Departure Record.
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